Bluebird® Cash Pickup and Money Transfer Powered by Ria
Last Modified: July 17, 2020
CONSUMER FRAUD ALERT: WIRING MONEY IS JUST LIKE SENDING CASH. PROTECT YOURSELF FROM FRAUD BY SENDING MONEY ONLY TO PERSONS YOU KNOW OR CAN OTHERWISE VERIFY TO BE TRUSTWORTHY. IF YOU BELIEVE YOU ARE THE VICTIM OF FRAUD OR A SCAM, PLEASE CONTACT US IMMEDIATELY AT 1-877-443-1399 EXT. 1615 OR BY EMAIL AT FraudPrevention@riafinancial.com AND CONTACT YOUR LOCAL LAW ENFORCEMENT AUTHORITIES.
Ria does not disclose nonpublic personal information about its consumers or former consumers to anyone, except as permitted by law. The law permits disclosure of nonpublic personal information, for example, where it is necessary to effect, administer, or enforce a transaction requested or authorized by the consumer, or in connection with the servicing or processing of a financial product or service requested or authorized by the consumer. The law also permits such sharing where it is released to protect the confidentiality or security of our records pertaining to our consumers, the services or products we offer, or the transactions we process or handle. The law also allows for the release of nonpublic personal information to protect against or prevent actual or potential fraud, identity theft, unauthorized transactions, claims or other liability, as well as for resolving consumer disputes or inquiries. The law further allows the release and/or disclosure of nonpublic personal information to comply with federal, state or local laws or regulations or other legal requirements, such as subpoenas or other legal processes. This list of examples of the types of sharing of information that is permitted by law is not meant to be comprehensive but provides you with some basic information on some of the types of sharing permitted by law.
Ria does not sell to or exchange consumer lists or consumer information with third parties. Ria does not use information provided by Ria consumers transferring money through the Bluebird Mobile app or website for marketing purposes.
Use of Service, Etc.
By using the Service, you represent and warrant that you are 18 years or older and of legal age to form a binding contract with Ria.
We reserve the right to withdraw or amend any service or material we provide via the Bluebird Mobile app or website, in our sole discretion without notice, except as otherwise required by law. We will not be liable if, for any reason all, any part of the Bluebird Mobile app or website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Service, or the entire Service, to users, including, but not limited to registered users.
It is a condition of your use of the Service that all the information you provide to us through the Bluebird Mobile app or website (or otherwise) is correct, current and complete at all times.
For specific information regarding our service, please contact Ria's Customer Service team at 1-877-443-1399.
Services Charges and Additional Fees
In consideration of your use of the Service, you agree to pay a service charge per money transfer executed through the Bluebird Mobile app or website. The service charge will be charged to your Bluebird account at the time you request a money transfer. The service charge (in addition to any other applicable fees charged by us directly or on behalf of any U.S. federal or state governmental authority) will be displayed online for your authorization prior to submission of the money transfer. Our service charge schedule is subject to change from time to time in our sole and absolute discretion. In addition to any fees charged by Ria, a money transfer may be subject to additional fees assessed by the U.S. federal government, the U.S. state where the money transfer originates or the government of the destination country.
Money Transfer Processing and Delivery Schedule
After we have verified your identity and completed the screening for proper compliance with the various applicable laws and regulations, the money transfer is promptly made available to the designated recipient for pick up at the designated paying agent location. The speed of payment of a money transfer varies depending on a number of factors, including but not limited to, the amount of the transaction, the restrictions of the point-of-payment (including without limitation the paying agent's hours of operation) and/or the accuracy of the information provided by the user. Money transfers will be paid to the recipient in cash.
Money Transfer Cancellations and Refunds (For all U.S. states except California)
If you instruct us to pay a money transfer to a designated recipient and later request that we cancel such transaction, we will need to check first with the paying agent to determine if the money transfer has been paid to the recipient. If we can confirm that payment has not been made, the money transfer will be cancelled and we will refund the amount of the money transfer, including the service charge, to your Bluebird account. Your refund will be in USD. All refunds shall be available within ten (10) calendar days of the cancellation instruction or as soon as the funds are returned by the paying agent, whichever is first. For further information or to file a complaint, please contact our Customer Service team at 1-877-443-1399.
Money Transfer Cancellations and Refunds (For Money Transfers originating in California only)
RIGHT TO REFUND: "You, the customer, are entitled to a refund of the money to be transmitted as a result of this agreement if Continental Exchange Solutions, Inc. doing business as Ria Financial Services ("Ria") does not forward the money received from you within 10 days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of the receipt of the funds from you unless otherwise instructed by you. If your instructions as to when the money shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted you have a right to a refund of your money. If you want a refund, you must mail or deliver your written request to Ria at 7000 Village Dr, Buena Park, CA 90621. If you do not receive your refund, you may be entitled to your money back plus a penalty of up to $1,000 and attorney's fees pursuant to Section 2102 of the California Financial Code.”
Money Transfer Transactional Restrictions
We reserve the right, in our sole discretion, to: (i) reject a proposed money transfer; (ii) limit the amount of a money transfer; (iii) require additional information to complete a money transfer; and/or (iv) take reasonable measures with respect to a money transfer in an effort to comply with applicable laws and regulations. As a user, you agree not to attempt to circumvent the parameters of the service by entering false information, or any other means. The service is offered exclusively for the personal money transfer needs of users. Any other use or attempted use of the service for commercial purposes, promotion of products and services, or other such purposes, directly or indirectly, by you or by a third party, is prohibited.
Except as described in the next sentence with respect to Bluebird Cash Pickup Powered by Ria money transfers funded with the proceeds of tax refunds Direct Deposited into Bluebird accounts, the Service available through the Bluebird Mobile app and website is limited to money transfers for a maximum amount of $2,500 USD per user per 24-hour period (the “Standard Limit”). For Bluebird accountholders who receive their tax refunds or refund advances via Direct Deposit to their Bluebird accounts, the Service available through the Bluebird Mobile app and website is limited to Bluebird Cash Pickup Powered by Ria money transfers for a maximum amount of the lesser of (i) the tax refund amount that has not previously been redeemed through the Service and (ii) $2,900.00 USD, (the "Tax Refund Limit"). In addition, domestic money transfer services provided by Ria to senders through all Ria modalities, including via the Service, are limited to $9,000.00 in the aggregate per 24-hour period (the “Overall Limit”).
Please note: (1) The increased limit for Bluebird Cash Pickup Powered by Ria money transfers related to tax refund proceeds will expire at the end of the calendar year following the tax year in respect of which the relevant tax refund(s) or refund advance(s) was Direct Deposited into the Bluebird account, and (2) after the date a tax refund(s) or refund advance(s) has been Direct Deposited into a Bluebird account in any year, all Bluebird Cash Pickup Powered by Ria money transfers through the Service after the date of such Direct Deposit will be applied against the Tax Refund Limit until the unused portion of the Tax Refund Limit equals or is less than $2,500 USD, in which event the Standard Limit will apply, and (3) the limits described in this section are applied in aggregate across all Serve accounts that you own and which you utilize the Service.
Ria may establish any and all transactional restrictions applicable to money transfers in its sole discretion and may change such restrictions from time to time. We will provide you with any legally required notice, which we may post or link-to on our website, the Bluebird Mobile app or the Bluebird website.
When you submit a money transfer, the paying agent is not required to accept it. You agree that you will not hold us liable for any damages resulting from a paying agent's decision not to accept a money transfer made though our service. Any unclaimed, refunded or denied payment will be returned to you or to the original payment method. We will return any unclaimed money transfer to you, or to the original payment method, within thirty (30) days of the date we are informed that the paying agent has rejected your money transfer transaction.
The Ria name, and all related names, logos, product and service names, designs and slogans are trademarks of Ria or its affiliates or licensors. You must not use such marks without the prior written permission of Ria. All other names, brands and marks are used for identification purposes only and are the trademarks of their respective owners.
Monitoring and Enforcement; Termination
You waive and hold harmless Ria from any claims resulting from any action taken by Ria during or as a result of its investigations and from any actions taken as a consequence of investigations by either Ria or law enforcement authorities or regulator authorities related to the money transfer service or your use of the money transfer service.
Changes to the Website and Money Transfer Procedures
We may modify or update the Service and/or money transfer procedures from time to time, in Ria's sole discretion, with or without notice, except as required by law. We may suspend access to the Service, or close it, with or without notice, except as required by law.
Information about You and Your Visits to the Website
We provide the Service for use only by persons located in the United States or Puerto Rico.
Persons under 18
The Service is intended for the use by users who are eighteen (18) years of age or older. Please note that the Service (including, without limitation, the underlying network, system, software, servers, various directories and listings, various message and news boards, tools, information and databases) is not intended for use by persons under eighteen (18) years of age. If it comes to our attention through reliable means that a user is a child under eighteen (18) years of age, we will cancel that user's account and will delete all information regarding such user from our system and records.
Liability and Limitation of Liability
Except as otherwise required by law, Ria's liability is limited to the U.S. dollar amount showing on the face of receipt for your money transfer transaction, including service charges. Except as provided in the previous sentence, in no event will Ria, its affiliates or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, the Service.
If Ria does not properly complete transactions on time or in the correct amount in accordance with this agreement with you, Ria may be liable for your losses, up to the limitation described in the preceding paragraph. However, Ria will not be liable if (a) the paying agent or recipient refused to accept and/or complete your money transfer; (b) the recipient did not appear at the paying agent location to collect the proceeds of the money transfer; or (c) you provide incorrect or incomplete transaction information to Ria.
The foregoing does not affect any liability which cannot be excluded or limited under applicable law.
How to File a Complaint
To file a complaint, please contact Ria Customer Service before contacting your jurisdiction with a complaint.
Listed below are ways to contact Ria Customer Service.
Call Ria Customer Service - 1-877-443-1399
Ria Customer Service – Bluebird
Attn: Manager, Customer Service Department
7000 Village Dr,
Buena Park, CA 90621
Become an agent
Send money online
International money transfer
Terms and conditions
File a complaint
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