File a complaint

To File a complaint, please contact Ria Customer Service before contacting your jurisdiction with a complaint.

Listed below are several ways to contact Ria Customer Service.

For Riamoneytransfer.com

  • Phone: 1-877-443-1399
  • Write: RiaMoneyTransfer.com
    Attn: Manager, Customer Service Department
    7001 Village Drive
    Suite 200
    Buena Park, CA 90621
  • Email: customerservice@riamoneytransfer.com

For Ria Agent and Store Locations

  • Phone: 1-800-500-3994
  • Write: Ria Financial
  • Attn: Manager, Customer Service Department
    7001 Village Drive
    Suite 200
    Buena Park, CA 90621
  • Email: compliance@riafinancial.com

* Most state regulatory agency websites listed below include online complaint forms. Consumers are directed to utilize these forms if available as many can be conveniently submitted electronically through the agency’s website.

Continental Exchange Solutions, Inc. dba Ria Financial Services NMLS ID 920968

Alabama customers:

Regulatory agency: Alabama Securities Commission

License type: Sale of checks

Alaska customers:

Regulatory agency: State of Alaska Division of Banking & Securities

License type: Money transmitter

For Alaska residents only:

If your issue is unresolved by Continental Exchange Solutions, Inc. dba Ria Financial Services at 1-800-500–3994, please submit formal complaints with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing, please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Formal complaint forms may be submitted via:

  1. Fax: 907-465-1230
  2. Email: msb_licensing@alaska.gov
  3. Mail: Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call 907-465-2521

Arizona customers:

Regulatory agency: Arizona Department of Financial Institutions

License type: Money transmitter

Arkansas customers:

Regulatory agency: Arkansas Securities Department

  • Phone: 501-324-9260 or 800-981-4429
  • Fax: 501-324-9268

By mail:
Arkansas Securities Department:
1 Commerce Way, Suite 402
Little Rock, Arkansas 72202

License type: Money transmitter

California customers:

California Consumer Complaint Notice:
If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

License type: Money transmitter

Colorado customers:

Regulatory agency: Colorado Division of Banking

By mail:
Colorado Division of Banking
1560 Broadway, Ste. 975
Denver, Colorado 80202

License type: Money transmitter

Colorado Consumer Notice

Connecticut customers:

Regulatory agency: Connecticut Department of Banking

License type: Money transmitter

Delaware customers:

Regulatory agency: Delaware Office of State Bank Commissioner

By mail:
1110 Forrest Avenue
Dover, DE 19904
Attention: Compliance

License type: Check seller and money transmitter

District of Columbia customers:

Regulatory agency: District of Columbia Department of Insurance, Securities, & Banking

License type: Money transmitter

Florida customers:

Regulatory agency: Florida Office of Financial Regulation

By mail:
Florida Office of Financial Regulation
Attention: Consumer Assistance Group
200 E. Gaines Street 200
Tallahassee, FL 32399-0371

License type: Money transmitter part 2

Georgia customers:

Regulatory agency: Georgia Department of Banking & Finance

License type: Check casher license and seller Of payment instruments

Guam customers:

Regulatory agency: Guam Department of Revenue & Taxation

Hawaii customers:

Regulatory agency: Hawaii Division of Financial Institutions

By mail:
Division of Financial Institutions
Department of Commerce and Consumer Affairs
P.O. Box 2054
Honolulu, HI 96805
Email: dfi@dcca.hawaii.gov

License type: Money transmitter

Idaho customers:

Regulatory agency: Idaho Department of Finance

By mail: Idaho Department of Finance Securities Bureau
P.O. Box 83720
Boise, ID 83720-0031
Email: securities@finance.idaho.gov

License type: Money transmitter

Illinois customers:

Regulatory agency: Illinois Department of Financial and Professional Regulation

By mail:
Illinois Department of Financial & Professional Regulations Administration
100 W. Randolph, Suite 9-100
Chicago, IL 60601

License type: Money transmitter

Indiana customers:

Regulatory agency: Indiana Department of Financial Institutions

By mail:
Indiana Department of Financial Institutions
30 South Meridian Street, Suite 300
Indianapolis, Indiana 46204

License type: Money transmitter

Iowa customers:

Regulatory agency: Iowa Division of Banking

By mail:
Iowa Division of Banking
200 East Grand Avenue, Suite 300
Des Moines, IA 50309

License type: Money services

Kansas customers:

Regulatory agency: Kansas Office of State Bank Commissioner

By mail:
Kansas Office of the State Bank Commissioner
Attn: Consumer Affairs Department
700 SW Jackson St, Suite 300 Topeka, KS 66603
Email: complaints@osbckansas.org

License type: Money transmitter

Kentucky customers:

Regulatory agency: Kentucky Department of Financial Institutions

By mail:
Department of Financial Institutions
Attention: Complaint Submission
500 Mero Street, 2SW19
Frankfort, KY 40601

License type: Money transmitter

Louisiana customers:

Regulatory agency: Louisiana Office of Financial Institutions

By mail:
Office of Financial Institutions
Post Office Box 94095
Baton Rouge, LA 70804-9095

License type: Sale of checks and money transmitter

Maine customers:

Regulatory agency: Maine Bureau of Consumer Credit Protection

By mail:
Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333

License type: Money transmitter

Maryland customers:

Regulatory agency: Maryland Office of the Commissioner of Financial Regulation

By mail:
Office of the Commissioner of Financial Regulation
Attention: Complaint Unit
500 North Calvert Street, Suite 402
Baltimore, MD 21202

License type: Check casher

Maryland Consumer Compliant Notice:
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Continental Exchange Solutions, Inc. dba RIA Financial Services, NMLS ID 920968 at 500 N. Calvert St., Ste. 402, Baltimore, MD 21202 or (888) 784-0136.

Massachusetts customers:

Regulatory agency: Massachusetts Division of Banks

By mail:
Commonwealth of Massachusetts Division of Banks
Attn: Consumer Assistance Unit
1000 Washington Street, 10th Floor
Boston, Massachusetts 02118-6400

License type: Foreign transmittal and check seller

Michigan customers:

Regulatory agency: Michigan Department of Insurance & Financial Services

By mail:
DIFS - Office of Consumer Services
PO Box 30220
Lansing MI 48909-7720

License type: Money transmitter

Minnesota customers:

Regulatory agency: Minnesota Department of Commerce

License type: Money transmitter

Mississippi customers:

Regulatory agency: Mississippi Department of Banking & Consumer Finance

License type: Money transmitter

Missouri customers:

Regulatory agency: Missouri Division of Finance

By mail:
Missouri Division of Finance
P.O. Box 716
Jefferson City, MO 65102-0716

License type: Sale of checks

Montana customers:

For customers located in Montana, please contact Ria directly.

Nebraska customers:

Regulatory agency: Nebraska Department of Banking & Finance

By mail:
Nebraska Department of Banking & Finance Financial Institutions – Complaints
P.O. Box 95006
Lincoln, Nebraska 68509-5006

License type: Money transmitter

Nevada customers:

Regulatory agency: Nevada Financial Institutions Division

License type: Money transmitter

New Hampshire customers:

Regulatory agency: New Hampshire Banking Department

By mail:
New Hampshire Banking Department
53 Regional Drive, Suite 200
Concord NH 03301

License type: Money transmitter

New Jersey customers:

Regulatory agency: New Jersey Department of Banking & Insurance

By mail:
New Jersey Department of Banking and Insurance Consumer Inquiry and Response Center (“CIRC”)
P.O. Box 471
Trenton, New Jersey 08625-0471

License type: Money transmitter

New Mexico customers:

Regulatory agency: New Mexico Financial Institutions Division

License type: Money transmission

New York customers:

Regulatory agency: New York Department of Financial Services

By mail:
Department of Financial Services, Consumer Assistance
Unit 1 State Street
New York, NY 10004

License type: Money transmitter

North Carolina customers:

Regulatory agency: North Carolina Commissioner of Banks

License type: Money transmitter

North Dakota customers:

Regulatory agency: North Dakota Department of Financial Institutions

By mail:
North Dakota Department of Financial Institutions
2000 Schafer Street, Suite G
Bismarck, ND 58501-1204

License type: Money transmitter

Ohio customers:

Regulatory agency: Ohio Division of Financial Institutions

By mail:
Ohio Department of Commerce
Division of Financial Institutions
77 South High Street, 21st Floor
Columbus, Ohio 43215-6120

License type: Money transmitter

Oklahoma customers:

Regulatory agency: Oklahoma Banking Department

License type: Money transmission

Oregon customers:

Regulatory agency: Oregon Division of Financial Regulation

By mail:
Department of Consumer and Business Services
PO Box 14480
Salem, OR 97309-0405

License type: Money transmitter

Pennsylvania customers:

Regulatory agency: Pennsylvania Department of Banking and Securities

By mail:
Pennsylvania Department of Banking and Securities
17 N. 2nd Street, Suite 1300,
Harrisburg, PA 17101

License type: Money transmitter

Puerto Rico customers:

Regulatory agency: Puerto Rico Office of Commissioner of Financial Institutions

By mail:
Commissioner of Financial Institutions
Attention: COMPLAINTS DIVISION
Office of the Commissioner of Financial Institutions
PO Box 11855
San Juan PR 00910-3855

License type: Money transmitter

Rhode Island customers:

Regulatory agency: Rhode Island Dept. of Bus. Regulation - Div. of Banking

By mail:
Department of Business Regulation Division of Banking
1511 Pontiac Avenue Bldg. 68-1
Cranston, RI 02920
Fax: 401-462-9503

License type: Sale of checks

South Carolina customers:

Regulatory agency: South Carolina Office of the Attorney General

License type: Money transmitter

South Dakota customers:

Regulatory agency: South Dakota Division of Banking

By mail:
SD Division of Banking
1601 N. Harrison Avenue, Suite 1
Pierre, SD 57501

License type: Money transmitter

Tennessee customers:

Regulatory agency: Tennessee Department of Financial Institutions

License type: Money transmitter

Texas customers:

Regulatory agency: Texas Department of Banking

By mail:
Texas Department of Banking
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705

License type: Money transmitter

Utah customers:

Regulatory agency: Utah Department of Financial Institutions

By mail:
Utah Department of Financial Institutions
PO Box 146800
Salt Lake City, UT 84114-6800

License type: Money transmitter

Vermont customers:

Regulatory agency: Vermont Department of Financial Regulation

By mail:
Vermont Department of Financial Regulation Banking Division – Consumer Assistance
89 Main Street
Montpelier, VT 05620-3101

License type: Money transmitter

US Virgin Islands customers:

Regulatory agency: US Virgin Islands Division of Banking

License type: Money transmitter

Virginia customers:

Regulatory agency: Virginia Bureau of Financial Institutions

By mail:
Virginia Bureau of Financial Institutions
Post Office Box 640
Richmond, VA 23218-0640

License type: Money order seller and money transmitter license

Washington customers:

Regulatory agency: Washington Department of Financial Institutions

By mail:
Department of Financial Institutions Division of Consumer Services
P.O. Box 41200
Olympia, Washington 98504-1200

License type: Money transmitter

West Virginia customers:

Regulatory agency: West Virginia Division of Financial Institutions

By mail:
Consumer Complaints West Virginia Division of Financial Institutions
900 Pennsylvania Avenue Suite 306
Charleston, West Virginia 25302-3542

License type: Money transmitter

Wisconsin customers:

Regulatory agency: Wisconsin Department of Financial Institutions

By mail:
Department of Financial Institutions Bureau of Consumer Affairs
PO Box 8041
Madison, WI 53708-804

License type: Seller of checks

Wyoming customers:

Regulatory agency: Wyoming Department of Audit

By mail:
Wyoming Division of Banking
Hathaway Building, 2nd Floor
2300 Capitol Avenue
Cheyenne, WY 82002

License type: Money transmitter

Licensed as a Money Transmitter by the New York State Department of Financial Services.
Licensed by the Georgia Department of Banking and Finance; NMLS #920968.
Massachusetts Check Seller License # CS0105, Foreign Transmittal License # FT920968, NMLS # 920968.
Licensed by the Connecticut Department of Banking, NMLS MT-920968.